What to do When You Have a Bad Financial Advisor, Planner, or Broker That Isn’t Working in Your Best Interest

Where to Turn When Your Adviser Does You Wrong

While I’m not a big fan of how many people quickly jump on the litigation bandwagon for almost anything these days, there are legitimate situations where you may have a case against a bad broker or advisor. Even so, keep in mind that you can’t sue just because you lose money on an investment they have recommended. Certainly, losses may be a part of some underlying illegal activity, but the fact that you lost money is not enough to seek legal action.

It’s also important to note that just because the finance professional you’re working with may have put you into an investment that didn’t do as well as expected it doesn’t mean they are doing anything wrong. Especially after the latest market meltdown where it was nearly impossible to find a safe place for money it should be clear that the likelihood of losing money out there is real. That being said, there are times when your broker or financial advisor are not exactly working with your best interest at heart which may give you some legal recourse.

Omission and Misrepresentation

If you sit down with someone and they explain to you that a particular investment guarantees a certain return and then fails to perform as such, the broker may be misleading you. In fact, any time someone tells you that an investment is guaranteed and they aren’t talking about something like a certificate of deposit or other guaranteed fixed income instrument, be very cautious. Even if there are guarantees for the investment it probably comes with significant fees and/or long holding periods which are not in your best interest.

There is also the case where a broker may simply omit information completely. A common example of this is when they advise you to purchase a mutual fund that has a front-load, yet they fail to mention it prior to the sale. Any time they don’t properly disclose the fees or commissions associated with a product you may have a case of omission.

Account Churning

This isn’t as common unless you have an account where the broker or advisor has authorization to place trades within your account on your behalf or if they are managing it on their own. For most people, these types of accounts aren’t something to be concerned with, but a lot of people want a completely hands-off approach and give their advisor the ability to make trades as needed. Generally speaking, the broker or advisor then makes a commission on each sale, which can lead to excessive trading within your account so that they can generate higher commissions. Even if the returns are good, this excessive trading is prohibited.

Unsuitable Investments

This is where it can become a bit subjective, but that is what makes it an area that is easily abused. Unless you specifically tell your broker or advisor to buy X number of shares of ABC stock, any recommendations that they make must be within your suitability. There are a few different criteria that can be used to determine investment suitability:

  • Time horizon
  • Risk tolerance
  • Investment objective
  • Liquidity

For example, let’s consider a 65 year old retired person that seeks investment advice regarding a way to generate a relatively steady stream of income with the ability to access their principal at any time. Just by looking at the client’s age, investment objective (to generate income), and need for a liquid investment, it is pretty clear what type of investment vehicles would be suitable. Even so, the advisor may make an argument for adding stocks or mutual funds to their portfolio, or even worse, lock the person into an annuity which generates fixed income, but lacks liquidity for a number of years. In cases like this, the advisor is probably not following suitability requirements.

Most brokers and financial advisors will do a basic suitability test and gather information about your financial situation and goals before making any recommendations. If you meet with someone and they hardly ask you any questions about your income, investment objectives, risk tolerance, or anything of that nature, be extremely cautious. How can someone honestly make a suitable recommendation if they know little or nothing about you?

Of course, good advisors will keep meticulous notes during your meetings and will keep risk tolerance and other suitability information in your file. So, if they have gone through the suitability process and you find yourself with an investment that just isn’t performing as well as you’d like, you may be out of luck. Legal recourse is only for when they completely disregard or don’t even consider your situation before making a recommendation.

What to do if You Experience One of These Offenses

There are two ways you can go about it–through the legal process with a securities lawyer or through arbitration. Attorneys who specialize in securities law can certainly help determine whether or not you have a case, but they can be expensive. Most attorneys will require an up-front, or contingency fee, before taking your case. In addition, they will likely seek somewhere between 20 and 40 percent of the damages collected.

What you may not know is that when you open an investment account with a broker or advisor, you probably entered an agreement to go to arbitration in the event something goes wrong. Arbitration is a dispute resolution process which is an alternative to the traditional lawsuit in court. Rather than have a matter decided by a judge and jury, participants to an arbitration proceeding have their dispute resolved by impartial persons who are knowledgeable in the areas in controversy. Those persons are called arbitrators.

Arbitration is generally a much cheaper and quicker process than the traditional legal process. Not only that, but you can generally represent yourself during arbitration, which can save a lot of money on legal fees. Once both sides present their case, the arbitrators make a final decision. Neither side can rebuke or appeal. For more information, visit the American Arbitration Association.

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About the Author: Jeremy Vohwinkle is a Chartered Retirement Planning Counselor® and spent a few years working as a financial planner. Today, he helps people make the most of their money by writing about personal finance here and elsewhere on the web. Jeremy is also Coach at Adaptu and a regular contributor for other publications such as Intuit, and American Express. Be sure to follow Jeremy on Twitter or Google+.

7 comments
sarkari naukri
sarkari naukri

All industries have a few bad apples and it wont be wrong to say that 80% of financial advisers are either good or very good.

Camilla Bauersfeld
Camilla Bauersfeld

What if an advisor puts more than $500,000.00 of our money in an account and we lose it all? He should have known that SIPC only covers up to $500,000.00 per account. Can we sue him for that?

investment adviser
investment adviser

For advice on looking for a new advisor, find someone who has experience working with other clients with similar financial needs. For GenX investors, this might mean someone who works with young professionals or business owners, does long-range retirement planning and college savings, and can help young families with life insurance needs.

Ken
Ken

Thanks for the heads up. You made a great point about being leery of advisors who don't ask questions. You want them to ask many questions to get a clear picture of your goals and how to help you achieve them. Good job!

Daddy Paul
Daddy Paul

A mistake in my investing life is avoiding mutual funds. I did so because I associated mutual funds with a greasy sales man who wanted to grub a commission. The day I discovered no load funds was one of the most profitable days in my life.

RetirementInvestingToday
RetirementInvestingToday

I'm really not a fan of the litigation based world that we are now living in. Instead I'd much rather see a world we we educate ourselves and then take responsibility for our own actions.

Since I took responsibility for my own retirement by stepping away from financial planners and actively managed funds I haven't looked back. All those commissions that I would have paid are now starting to compound nicely.

Credit Girl
Credit Girl

Personally, I'm not too big a fan of financial advisors and stock brokers as they don't always have your best interest at heart. I'd much rather learn from reading blogs and handling my own money rather than putting it in someone else's hands. These are great tips on how to deal with a bad advisor.

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